Privacy Policy

Dorner Functional Nutrition LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit drkrisdorner.com, communicate with us, schedule services, or otherwise interact with our website and related services.

By using this website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, including:

name
email address
telephone number
information submitted through contact or inquiry forms
appointment and scheduling information
information you provide when requesting a Discovery Call
payment and transaction information
communications you send to us
information you voluntarily provide in connection with our services

When you become a client, additional health, wellness, intake, laboratory, medication, supplement, and related information may be collected through secure third-party systems such as Practice Better.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
browser type
device type
operating system
pages viewed
referring website
approximate geographic location
time spent on pages
website interactions
other diagnostic or usage information

We may collect this information through cookies, pixels, analytics services, and similar technologies.

2. Health and Wellness Information

Because our services relate to functional brain health, nutrition, and wellness, some information you choose to provide may be sensitive and may qualify as consumer health data under applicable state privacy laws.

This may include information relating to:

health history
symptoms
mental or cognitive health concerns
nutrition
lifestyle
medications and supplements
laboratory testing
environmental exposures
health goals
information submitted by a parent or legal guardian regarding a minor

We use this information only as reasonably necessary to provide requested services, communicate with you, administer our business, comply with applicable law, and carry out other purposes described in this Policy.

We do not sell consumer health information for monetary compensation.

3. Information About Children and Minors

Our professional services may involve children and adolescents.

However, this website is not intended for children to independently submit personal or health information without the involvement of a parent or legal guardian.

When services involve a minor, personal and health-related information should be submitted by, or with the authorization and involvement of, the minor’s parent or legal guardian through the appropriate systems.

If you believe a minor has submitted personal information to us improperly, please contact us at office@drkrisdorner.com.

4. How We Use Information

We may use information we collect to:

respond to inquiries
schedule appointments and Discovery Calls
provide and administer requested services
establish and manage client accounts
communicate appointment confirmations and reminders
review information submitted in preparation for consultations
process payments
provide educational materials and recommendations
send administrative or service-related communications
send email or marketing communications when you have opted in
improve our website, content, and services
understand how visitors use our website
measure the effectiveness of marketing and advertising
maintain security and prevent misuse
comply with legal and regulatory obligations

5. Practice Better

We use Practice Better for functions that may include client scheduling, intake forms, secure communications, document sharing, client records, telehealth, and other practice-management functions.

Information you submit through Practice Better is processed through that platform and may also be subject to Practice Better’s own privacy practices and terms.

Please avoid submitting detailed personal health information through ordinary website contact forms or unsecured communications when a secure client portal is available.

6. GoHighLevel

We may use GoHighLevel (HighLevel) for customer relationship management, website forms, scheduling, email communications, text messaging, lead management, and related business functions.

Information submitted through forms or communications connected to HighLevel may be processed by that platform on our behalf.

7. Payments

Payments may be processed through Stripe or another third-party payment processor.

We do not generally store complete payment-card information ourselves. Payment information is transmitted to and processed by the payment provider in accordance with its own privacy and security practices.

8. Cookies, Analytics, and Advertising Technologies

We may use cookies and similar technologies to operate the website, understand how it is used, remember preferences, measure website performance, and improve our marketing.

These technologies may include:

Google Analytics
Meta Pixel
GoHighLevel tracking technologies
other website analytics or measurement tools

These services may collect information such as your device information, IP address, browser activity, referring source, website interactions, and other usage information.

You may be able to limit certain tracking through your browser settings, cookie controls, device settings, or privacy tools offered by the applicable third-party platform.

Advertising and Measurement

We may use advertising and measurement technologies such as the Meta Pixel to understand whether our advertising or content leads visitors to our website and to measure campaign performance.

We do not sell personal information for monetary compensation.

However, certain uses of advertising or analytics technologies may be considered a “sale,” “sharing,” or targeted advertising under some state privacy laws even when no money changes hands. Where applicable, we will provide privacy choices required by law.

9. Sensitive Information and Tracking

We do not intend to use advertising pixels or similar marketing technologies to intentionally collect detailed medical records, laboratory results, intake responses, or other sensitive client health information submitted through secure client systems.

Sensitive client information should be handled through appropriate secure platforms rather than ordinary website tracking technologies.

10. Email Communications

If you subscribe to an email list or otherwise consent to receive marketing communications, we may send educational materials, practice updates, offers, or other relevant communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

You may still receive administrative or service-related communications when necessary.

11. Text Messaging

If you choose to opt in to SMS or text-message communications, we may send messages such as:

appointment reminders
scheduling communications
service-related messages
links or account information
educational or promotional communications you have agreed to receive

Message and data rates may apply.

You may opt out of non-essential text communications by replying STOP where supported.

Mobile opt-in information and consent information will not be sold or shared with third parties for their own marketing or promotional purposes. Information may be provided to vendors or telecommunications providers as necessary to deliver the messaging service.

12. Use of AI-Assisted Tools

We may use artificial intelligence, machine-learning, or other automated tools to assist with certain administrative, organizational, drafting, research, or educational functions.

AI-assisted tools do not independently diagnose medical or psychiatric conditions, prescribe medications, or make healthcare decisions.

We do not intentionally submit sensitive personal or health information to general-purpose third-party AI systems unless its use is appropriate for the service being provided and suitable privacy, confidentiality, security, and contractual safeguards are in place.

Client-specific conclusions and recommendations are not delegated solely to automated systems.

We may share information with service providers that help us operate our website and business, including providers involved in:

website hosting
practice management
scheduling
customer relationship management
email delivery
SMS communications
payment processing
analytics
advertising measurement
secure communications
technology support

These providers receive information only as reasonably necessary to perform their services for us.

We may also disclose information:

when required by law
in response to valid legal process
to protect our rights or safety
to investigate fraud or misuse
in connection with a merger, sale, restructuring, or transfer of business assets
when you authorize or direct us to do so

14. We Do Not Sell Health Information

We do not sell or rent your identifiable health information to advertisers, data brokers, insurers, or other third parties for their independent marketing purposes.

We do not sell SMS opt-in information.

15. Data Retention

We retain personal information only for as long as reasonably necessary to:

provide services
maintain business and client records
comply with legal obligations
resolve disputes
enforce agreements
protect legitimate business interests

Different categories of information may be retained for different periods.

16. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, electronic transmission, storage system, or communication method can be guaranteed to be completely secure.

For sensitive health or client information, please use the secure systems provided rather than ordinary email or general website forms whenever possible.

17. Third-Party Websites and Services

Our website may link to third-party websites or platforms, including Practice Better, scheduling services, social media platforms, payment providers, laboratories, supplement dispensaries, and other resources.

We do not control the privacy practices of these third parties.

When you leave our website or use a third-party platform, that provider’s privacy policy and terms may apply.

18. Your Privacy Rights

Depending on where you live, applicable law may provide rights relating to your personal information, including the right to:

request access to information we hold about you
request correction of inaccurate information
request deletion of certain information
withdraw certain consents
object to or restrict certain processing
opt out of certain targeted advertising or data-sharing activities

These rights are subject to applicable law and may have exceptions.

To submit a privacy request, contact office@drkrisdorner.com.

We may need to verify your identity before processing certain requests.

19. Consumer Health Data Rights

Residents of certain states may have additional rights relating specifically to consumer health information.

Where applicable, these rights may include the ability to request:

confirmation of whether we collect or use consumer health data
access to consumer health data
deletion of consumer health data
withdrawal of consent for certain uses
information about categories of third parties with whom health data is shared

Requests may be sent to office@drkrisdorner.com.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable law.

The revised policy will be posted on this page with an updated “Last Updated” date.

Your continued use of the website after an updated policy is posted indicates your acknowledgment of the revised policy.

21. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

Dorner Functional Nutrition LLC Dr. Kris Dorner Email: office@drkrisdorner.com Website: drkrisdorner.com Phone: (317) 349-0777